SMS Terms & Conditions

Program description

SignOff sends text messages on behalf of home-service businesses to their own customers. Messages contain a short personal thank-you video from the business owner and a link to a watch page. Messages are transactional follow-ups to a completed job, sent only to customers who provided their number and agreed to be contacted.

Consent

A customer's number is added only after they provide it to the business and agree to receive text messages — at booking, on a service ticket, or verbally with a recorded timestamp. Consent is never a condition of purchase, and numbers are never bought, rented, or shared between businesses.

Message frequency

Typically one message per completed job. Most customers receive fewer than four messages a year. Frequency varies by how often they use the business.

Opting out — STOP

Reply STOP to any message to stop immediately. The opt-out is permanent for that business and is enforced automatically at the platform level; no further messages will be sent to that number. You can reply START or UNSTOP to resume.

Help — HELP

Reply HELP for assistance. You will receive an automatic reply with the business's name and contact details. You can also email support@thankyouvideos.mstogo.com.

Quiet hours

Messages are only delivered between 8:00 AM and 9:00 PM in the recipient's local time. Anything generated outside that window is held and sent in the next allowed window.

Costs

Message and data rates may apply. SignOff and the sending business do not charge for the messages themselves; your mobile carrier's standard rates apply.

Carriers

Supported on major US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Privacy

Phone numbers are used solely to deliver these messages and are never sold. See our privacy policy for details.